Refund policy

Return & Refund Policy

At HiranyaVarna, we want you to love every piece you receive. If you're not completely satisfied, we're here to help with a simple and transparent return process.

5-Day Return Window

You may request a return within 5 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition
  • Be returned with the original packaging, tags, invoices, and any complimentary gifts (if applicable)
  • Show no signs of damage, scratches, perfume, makeup, or alteration

Return Shipping

  • The cost of returning the product is to be borne by the customer
  • We recommend using a reliable courier service with tracking
  • HiranyaVarna is not responsible for returns lost during transit

Non-Returnable Items

The following items cannot be returned:

  • Earrings (for hygiene reasons)
  • Personalized or engraved jewellery
  • Gift cards
  • Products purchased during clearance or final sale (unless received damaged or incorrect)

Damaged or Incorrect Orders

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the product and packaging
  • An unboxing video (highly recommended for faster resolution)

Once verified, we will provide a replacement or full refund at no additional cost.

Refund Process

  • Approved refunds are processed within 5–7 business days
  • Refund will be credited to your original payment method
  • Additional time may be required depending on your bank or payment provider

Exchange Policy

  • Exchanges are offered only for products that are damaged, defective, or incorrectly delivered

Cancellation Policy

  • Orders can be cancelled only before they are shipped
  • Once dispatched, orders cannot be cancelled

Return Approval Process

To ensure a smooth and fair return process, please follow these steps before sending the product back:

  • Record a clear, continuous video showing:
    • The complete jewellery piece from all angles
    • The original product packaging
    • All accessories, tags, invoices, and complimentary items (if applicable)
    • The current condition of the product
  • Email the video along with your Order ID and reason for return to: support@hiranyavarna.in
  • Our Quality Assurance team will review and verify return eligibility
  • Once approved, we will share return instructions and process your refund or exchange

Please Note:

  • Return requests submitted without the required video may be delayed or declined
  • Products found to be used, damaged, altered, or missing original packaging may not qualify
  • Approval is subject to successful quality inspection by the HiranyaVarna team

Need Help?

Contact us at support@hiranyavarna.in with your Order ID and we'll be happy to assist you. ✨