Have a question? We're here to help.
If you can't find the answer you're looking for, please contact us:
📧 Email: support@hiranyavarna.in
🌐 Website: www.hiranyavarna.in
Customer Support Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
🛒 Orders & Payments
What payment methods do you accept?
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (COD) on eligible PIN codes
All payments are securely processed through Razorpay.
Is it safe to shop on HIRANYAVARNA?
Absolutely. Our website is protected with SSL encryption, and all online payments are securely processed through Razorpay. Your complete card details, UPI PIN, CVV, and banking credentials are never stored on our servers.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you'll receive:
- Order Confirmation Email
- Payment Confirmation
- Shipping Updates
- Tracking Details once dispatched
Can I modify or cancel my order?
Orders may be cancelled or modified only before they are shipped. Once your order has been dispatched, we are unable to cancel or modify it. Please contact us as soon as possible at support@hiranyavarna.in if you need assistance.
🚚 Shipping & Delivery
Where do you ship?
We currently deliver across India. International shipping will be introduced soon.
How long will delivery take?
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Cities: 5–7 business days
- Remote Locations: 7–10 business days
Delivery times may vary due to courier operations or unforeseen circumstances.
Is shipping free?
Yes. We offer Free Standard Shipping on prepaid orders above ₹1,599. Shipping charges for other orders will be displayed during checkout.
How can I track my order?
Once your order is shipped, you'll receive:
- Tracking Number
- Courier Details
- Tracking Link via Email
- SMS and/or WhatsApp updates (where applicable)
🔄 Returns & Refunds
What is your return policy?
We accept returns within 5 days of delivery for eligible products. To qualify:
- Product must be unused and unworn.
- Original packaging and tags must be intact.
- Return request must be approved by our Quality Team.
Please read our Return & Refund Policy for complete details.
Who pays the return shipping charges?
As HIRANYAVARNA is a new and growing brand, customers are responsible for the shipping cost of returning eligible products.
How do I request a return?
Email us at support@hiranyavarna.in with:
- Order Number
- Reason for Return
- Clear photos
- A continuous video showing the jewellery and original packaging
Our Quality Team will review your request before approving the return.
When will I receive my refund?
Once we receive and inspect your returned product, approved refunds are processed within 5–7 business days to your original payment method.
Are personalised or engraved jewellery pieces returnable?
No. Personalised or engraved jewellery cannot be returned unless received damaged or incorrect.
💎 Products & Materials
What material is HIRANYAVARNA jewellery made from?
Our jewellery is crafted using premium 304 Stainless Steel with 18K Gold PVD Coating. Our collections are designed to be:
- Waterproof
- Anti-Tarnish
- Hypoallergenic
- Suitable for everyday wear
Is your jewellery waterproof?
Yes. Our jewellery is designed for everyday use and is waterproof. However, we recommend avoiding prolonged exposure to chlorine, bleach, and other harsh chemicals to help preserve its finish.
Will the jewellery tarnish or turn my skin green?
No. Our premium stainless steel jewellery with advanced PVD coating is highly resistant to tarnishing and will not discolor your skin under normal wear.
Is your jewellery suitable for sensitive skin?
Yes. Our jewellery is hypoallergenic and nickel-safe, making it suitable for most sensitive skin types.
🧴 Jewellery Care
How should I care for my jewellery?
To maintain its beauty:
- Wipe with a soft cloth after use.
- Store in the original pouch or jewellery box.
- Avoid direct contact with perfumes and harsh chemicals.
- Remove before swimming in chlorinated pools or seawater.
- Store each piece separately to prevent scratches.
🎁 Packaging & Gifting
How will my jewellery arrive?
Every HIRANYAVARNA order is packed in our premium branded jewellery packaging, making it ideal for gifting or personal keepsakes.
Is gift packaging available?
Yes. Our standard packaging is gift-ready. For special gifting requests, please contact us before placing your order.
🔒 Product Warranty
Do you offer a warranty?
We carefully inspect every product before dispatch. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs and an unboxing video for prompt assistance.
📞 Customer Support
How can I contact HIRANYAVARNA?
📧 Email: support@hiranyavarna.in
🌐 Website: www.hiranyavarna.in
Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)